Effective date: 2025-11-30

This Privacy Policy explains how Amoo Market (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make purchases on https://amoomarket.com. We are committed to safeguarding your information in accordance with GDPR (General Data Protection Regulation) and applicable EU/Czech regulations.

1. Information We Collect

1.1 Personal identification data

  • Full name
  • Email address
  • Phone number

1.2 Order & delivery information

  • Billing address
  • Shipping address
  • Order details
  • Payment status (we do not store card numbers)

2. How We Use Your Information

  • To process and deliver your orders
  • To create and manage your customer account
  • To send order confirmations, invoices, and status updates
  • To provide customer support via phone, WhatsApp, or email
  • To send marketing emails only if you opt-in

We do not use your data for automated decision-making or profiling.

3. Sharing Your Data

We only share your information with trusted third parties required to operate our store:

3.1 Payment processors

Such as PayU or other secure payment gateways.

3.2 Delivery & logistics partners

To deliver your orders to your correct address.

3.3 Hosting & security providers

Our website hosting and security systems (e.g., server provider, CDN).

We never sell, rent, or trade your personal information.

4. Legal Basis for Processing (GDPR)

  • Contractual necessity (to fulfill your orders)
  • Legitimate interest (security, fraud prevention)
  • Consent (newsletter, marketing)
  • Legal obligations (tax & accounting requirements)

5. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact us at: info@amoomarket.com. We will respond within 30 days.

6. Cookies

Our website uses essential cookies required for:

  • Shopping cart functionality
  • Login sessions
  • Security and performance

We currently do not use advertising or marketing tracking cookies.

You can manage cookie settings through your browser.

7. Data Security

We apply strong technical and organizational measures to protect your data, including:

  • SSL/HTTPS encryption
  • Secure EU-based hosting
  • Firewall & malware monitoring
  • Regular security updates
  • Restricted access to customer data

Payment card data is handled exclusively by certified payment processors and is never stored on our servers.

8. Data Retention

We retain your data only as long as necessary:

  • Order records: 10 years (required by law)
  • Customer account: until you request deletion
  • Support messages: 1–3 years
  • Cookies: based on your browser settings

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

📧 Email: info@amoomarket.com
📞 Phone: +420 776 655 732